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Shri Milind Deora, Minister of State, Communication & IT, inaugurated the complaint handling system for Electro Magnetic Field (EMF) Radiation from Mobile Towers operational in Mumbai Telecom Circle for the citizens of Mumbai on 4th Oct 2012 in a function held at Mumbai.

The Minister launched the HELPLINE by dialing 99695 55000. The helpline facility for complaint booking will be available from 10:00 AM to 5:30 PM on working days. The online facility will also be available on DOT website through a link “Public Grievance – EMF Radiation”.

The EMF exposure limit (Base Station Emissions) has been lowered to 1/10th of the exposure limit standards prevalent in 90% of the countries with effect from 1st Sept. 2012. India now has one of the most stringent EMF exposure norms in the world as SAR value standards for Mobile handsets also have been revised.

Telecom Enforcement Resource & Monitoring (TERM) Cells of DOT have been conducting audit on the self certification furnished by the Service Providers. TERM Cell carries out Test Audit covering up to 10% of the BTS sites on random basis. For non-compliance of EMF radiation standards, a penalty of Rs. 5 lakh is liable to be levied per BTS for each Service Provider.

The Government shall continue to ensure that the best possible Telecom Services are provided by Telecom service providers across the Country without compromising on Public safety and human health.

The work of testing of the site for EMF radiation has been assigned to M/s TCIL at present. The complainant can get the site tested by paying Rs 4000 to M/s TCIL.  It was also informed that in case the site is found to be non compliant with respect to the desired norms on testing then no fee would be charged from the complainant. The test results will be made available on the website of DOT and will also be sent to the complainant through email and SMS.

The Minister flagged off the first team of M/s TCIL for testing, at the end of the function. M/s TCIL will deploy 5 teams for this purpose which is expected to handle 15 complaints per day.



In order to ensure transparency in delivery of broadband services and to protect interests of consumers in the the telecom sector, TRAI has issued guidelines to the telecom service providers for delivering broadband services in a transparent manner by providing adequate information to the broadband consumers about various plans and Fair Usage Policy (FUP)

Through this direction, telecom service providers have been directed to provide adequate information on Fair Usage Policy (FUP) to ensure that speed of broadband connection is not reduced below the minimum speed specified and to provide alert to consumers when their data usage reaches 80% and 100% of the data usage limit bundled with the plan.


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